One queue for every channel
Voice, WhatsApp, SMS, email, and web chat feed the same workflow your team reviews.
Guests and clients do not care which channel they used—they want a coherent answer. MIA drafts and classifies; your people approve, edit, or take over.
Best for
Hotels, restaurants, and venuesProfessional firms with heavy emailAny team tired of switching apps
How it works
1
Message arrives
It hits the unified communications queue with channel and context.
2
MIA proposes a reply
Drafts follow your knowledge and tone settings.
3
Staff review
Approve, edit, or reject—nothing sends without your rules.
4
Thread stays linked
The next person sees the full story across channels.
Parts of MIA used
Communications inboxChannel connectorsKnowledge baseAutonomy settings
Frequently Asked Questions
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