Partner companies we use
These companies help us run MIA. Read this list with your contract or data agreement.
Please read
- This list names subprocessors — partners that may see customer data while we run the service.
- For where data is stored or moved between countries, email [email protected].
- We may change this list. Your DPA should say how we tell you about changes if you need that.
| Subprocessor | Purpose | Data categories |
|---|---|---|
| Twilio (Telephony/SMS) | Inbound/outbound calls, call routing, phone numbers, SMS messaging. | Call metadata; caller/callee numbers; message metadata; message content (SMS); call audio where enabled. |
| Microsoft (Hosting / Email / Identity where configured) | Hosting and/or Microsoft Graph email integrations (depending on customer configuration). | Account identifiers; email metadata and email content (where customers connect Microsoft Graph); operational logs. |
| Oracle Cloud Infrastructure (OCI) (Hosting / Secrets / Object Storage) | Hosting components, secret storage, and object storage (for example document storage where enabled). | Service data; configuration; stored objects/documents (where enabled); secrets (stored encrypted). |
| Cloudflare (Security / Edge) | Security controls and edge delivery (WAF, DDoS mitigation, CDN/proxy). | IP addresses; device/browser info; request metadata; security event logs. |
| Neo4j (Database) | Primary application database for tenant and service data. | Account/tenant data; leads/contacts; call transcripts/summaries; operational data. |
| OpenAI (AI models) | AI inference for conversation handling and/or extraction (depending on configuration). | Call transcripts and message content; prompts; derived outputs (summaries/extractions). |
| Google (AI models) | AI inference where configured (e.g., Gemini). | Call transcripts and message content; prompts; derived outputs (summaries/extractions). |
| Anthropic (AI models) | AI inference where configured (if used). | Call transcripts and message content; prompts; derived outputs (summaries/extractions). |
Last updated: 30 December 2025